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Returns Policy

All goods returned should be accompanied by the buyers invoice number on which the goods were supplied

All goods lost or damaged in transit following dispatch by the buyer for return to Dentamed Trading Services will not be credited. If within 14 days of the goods being dispatched to Dentamed Trading Services a credit note or acknowledgement of receipt has not been received by the buyer from Dentamed Trading Services the buyer should contact Dentamed Trading Services immediately.

All sterile and/ or goods with a product license must be returned within 5 days and cannot be accepted for credit if the seal or outer packaging has been damaged or removed unless:

  • a. There has been a delivery error
  • b. The products are subject to a product recall
  • c. The products are damaged or faulty.

All products can only be returned for full credit if complete in the original packaging and unused and in a releasable condition.

We reserve the right to charge 15% of the invoice value of returned goods to cover administration and handling expenses.

Subject to your compliance with these “Conditions of Use“ and applicable Service Terms and your payment of any applicable fees, Dentamed Trading or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make personal and non-commercial use of the Dentamed Trading Services. This licence does not include any resale or commercial use of any Dentamed Trading Service or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Dentamed Trading Service or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Dentamed Trading or its licensors, suppliers, publishers, rights holders, or other content providers. No Dentamed Trading Service, nor any part of any Dentamed Trading Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our written consent. You may not frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of Dentamed Trading without our express written consent. You may not use any meta tags or any other "hidden text" utilising Dentamed Trading's names or trademarks without our express written consent.

You may not misuse the Dentamed Trading Services. You may use the Dentamed Trading Services only as permitted by law. The licences granted by Dentamed Trading terminate if you do not comply with these Conditions of Use or any Service Terms.